Refund and Returns Policy

Effective Date: January 6, 2025

At Mivmavel.com, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair refund and returns policy. Please review the details below to understand your rights and how to request a return or refund.

1. Eligibility for Returns

You may be eligible for a return or exchange if the following conditions are met:

  • Return Period: Items must be returned within 30 days of receipt of your order.

  • Condition of Items: Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process your return.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Clearance or final sale items

  • Gift cards

  • Personalized or custom items

  • Items that show signs of use, wear, or damage caused by the customer

If you have questions about the eligibility of your item for return, please contact us at info@mivmavel.com.

3. How to Request a Return

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at info@mivmavel.com or call us at (707) 442-1944.

  2. Provide Details: Share your order number, item(s) to be returned, and the reason for the return.

  3. Receive Instructions: We will provide you with return instructions and a return shipping address.

Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

4. Refund Process

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If approved, refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.

  • Processing Time: It may take up to 7-10 business days for the refund to appear in your account, depending on your financial institution.

If your refund is delayed or you have questions, please contact us at info@mivmavel.com.

5. Exchanges

If you wish to exchange an item, please follow the same process as a return. Specify the replacement item you would like, and we will process the exchange subject to availability.

6. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us immediately at info@mivmavel.com or call us at (707) 442-1944. We will provide instructions on how to resolve the issue at no additional cost to you.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact us using the details below:

Thank you for shopping with Mivmavel.com. We are committed to providing you with the best possible customer experience. If you have any concerns about our refund and returns policy, please don’t hesitate to reach out.